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Amerika(USD $)
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  • Albanien(ALL L)
  • Algeriet(DZD د.ج)
  • Amerikansk Samoa(USD $)
  • Andorra(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antarktis(USD $)
  • Antigua og Barbuda(XCD $)
  • Argentina(USD $)
  • Armenien(AMD Դ)
  • Aruba(AWG ƒ)
  • Ascension Island(SHP £)
  • Australien(AUD AU$)
  • Østrig(EUR €)
  • Aserbajdsjan(AZN ман)
  • Bahamas(BSD BSD)
  • Bahrain(BHD .د.ب)
  • Bangladesh(BDT ৳)
  • Barbados(BBD BBD)
  • Belgien(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermuda(BMD BD$)
  • Bhutan(BTN Nu.)
  • Bolivia(BOB Bs.)
  • Bosnien-Hercegovina(BAM КМ)
  • Botswana(BWP P)
  • Bouvetøen(USD $)
  • Brasilien(USD $)
  • Britisk territorium i det Indiske Ocean(USD $)
  • Brunei(BND B$)
  • Bulgarien(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Cambodja(KHR ៛)
  • Cameroun(XAF ₣)
  • Canada(CAD $)
  • Kap Verde(CVE $)
  • Caymanøerne(KYD $)
  • Den Centralafrikanske Republik(XAF ₣)
  • Tchad(XAF ₣)
  • Chile(USD $)
  • Kina(CNY ¥)
  • Juleøen(AUD AU$)
  • Cocos (Keeling) Islands(AUD AU$)
  • Colombia(USD $)
  • Comorerne(KMF Fr)
  • Congo-Brazzaville(XAF ₣)
  • Congo-Kinshasa(CDF ₣)
  • Ø(NZD $)
  • Costa Rica(CRC ₡)
  • Côte d'Ivoire(XOF Fr)
  • Kroatien(EUR €)
  • Cypern(EUR €)
  • Tjekkiet(CZK Kč)
  • Danmark(DKK kr)
  • Djibouti(DJF ₣)
  • Dominica(XCD $)
  • Dominikanske republik(DOP $)
  • Ecuador(USD $)
  • Egypten(EGP E£)
  • Salvador(USD $)
  • Ækvatorial Guinea(XAF ₣)
  • Eritrea(ERN Nfk)
  • Estland(EUR €)
  • Etiopien(ETB Br)
  • Falklandsøerne(FKP FKP)
  • Færøerne(DKK kr)
  • Fiji(FJD FJ$)
  • Finland(EUR €)
  • Frankrig(EUR €)
  • Fransk Guyana(EUR €)
  • Fransk Polynesien(XPF ₣)
  • franske sydlige territorium(EUR €)
  • Gabon(XOF Fr)
  • Gambia(GMD D)
  • Georgien(USD $)
  • Tyskland(EUR €)
  • Ghana(GHS ₵)
  • Gibraltar(GBP £)
  • Grækenland(EUR €)
  • Grønland(DKK kr)
  • Grenada(XCD $)
  • Guadeloupe(EUR €)
  • Guam(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Guinea(GNF ₣)
  • Guinea-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Haiti(USD $)
  • Heard og McDonald-øerne(AUD AU$)
  • Honduras(HNL L)
  • Hongkong SAR(HKD HK$)
  • Ungarn(HUF Ft)
  • Island(ISK Kr)
  • Indien(INR ₹)
  • Indonesien(IDR Rp)
  • Irak(USD $)
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  • Isle of Man(GBP £)
  • Israel(ILS ₪)
  • Italien(EUR €)
  • Jamaica(JMD $)
  • Japan(JPY ¥)
  • Jersey(GBP £)
  • Jordan(USD $)
  • Kasakhstan(KZT 〒)
  • Kenya(KES Sh)
  • Kiribati(AUD AU$)
  • Sydkorea(KRW ₩)
  • Kosovo(EUR €)
  • Kuwait(KWD دينار)
  • Kirgisistan(KGS С̲)
  • Laos(LAK ₭)
  • Letland(EUR €)
  • Libanon(LBP ل.ل)
  • Lesotho(USD $)
  • Liberia(USD $)
  • Libyen(USD $)
  • Liechtenstein(CHF ₣)
  • Litauen(EUR €)
  • Luxembourg(EUR €)
  • Macao SAR(MOP P)
  • Madagaskar(USD $)
  • Malawi(MWK MK)
  • Malaysia(MYR RM)
  • Maldiverne(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Marshalløerne(USD $)
  • Martinique(EUR €)
  • Mauretanien(USD $)
  • Mauritius(MUR ₨)
  • Mayotte(EUR €)
  • Mexico(USD $)
  • Mikronesien(USD $)
  • Moldova(MDL L)
  • Monaco(EUR €)
  • Mongoliet(MNT ₮)
  • Montenegro(EUR €)
  • Montserrat(XCD $)
  • Marokko(MAD د.م.)
  • Mozambique(USD $)
  • Myanmar (Burma)(MMK K)
  • Namibia(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • Holland(EUR €)
  • Hollandske Antiller(USD $)
  • Ny Kaledonien(XPF ₣)
  • new Zealand(NZD $)
  • Nicaragua(NIO C$)
  • Niger(XOF Fr)
  • Nigeria(NGN ₦)
  • Niue(NZD $)
  • Norfolk Island(AUD AU$)
  • Nordmakedonien(MKD ден)
  • Nordmarianerne(USD $)
  • Norge(USD $)
  • Oman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • palæstinensiske områder(ILS ₪)
  • Panama(USD $)
  • Papua Ny Guinea(PGK K)
  • Paraguay(PYG ₲)
  • Peru(PEN S/)
  • Filippinerne(PHP ₱)
  • Pitcairnøerne(NZD $)
  • Polen(PLN zł)
  • Portugal(EUR €)
  • Puerto Rico(USD $)
  • Qatar(QAR ر.ق)
  • Genforening(EUR €)
  • Rumænien(RON L)
  • Rwanda(RWF ₣)
  • Samoa(WST T)
  • San Marino(EUR €)
  • Sao Tome og Principe(USD $)
  • Saudi Arabien(SAR ر.س)
  • Senegal(XOF Fr)
  • Serbien(RSD din)
  • Seychellerne(USD $)
  • Sierra Leone(SLL Le)
  • Singapore(SGD S$)
  • Slovakiet(EUR €)
  • Slovenien(EUR €)
  • Salomonøerne(SBD Si$)
  • Somalia(SOS Sh)
  • Sydafrika(USD $)
  • South Georgia og South Sandwich Islands(GBP £)
  • Spanien(EUR €)
  • Sri Lanka(LKR Rs)
  • Sankt Martin(EUR €)
  • Sankt Helena(SHP £)
  • Saint Kitts og Nevis(XCD $)
  • Sankt Lucia(XCD $)
  • Saint Pierre og Miquelon(EUR €)
  • Saint Vincent og Grenadinerne(XCD $)
  • Sudan(SDG ج.س.)
  • Surinam(USD $)
  • Svalbard og Jan Mayen(USD $)
  • Eswatini(USD $)
  • Sverige(SEK kr)
  • Schweiz(CHF ₣)
  • Taiwan(TWD NT$)
  • Tadsjikistan(TJS ЅМ)
  • Tanzania(TZS Sh)
  • Thailand(THB ฿)
  • Øst Timor(USD $)
  • At gå(XOF Fr)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad og Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunesien(USD $)
  • Kalkun(USD $)
  • Turkmenistan(TMT m)
  • Turks- og Caicosøerne(USD $)
  • Tuvalu(AUD AU$)
  • Uganda(UGX Sh)
  • Ukraine(UAH ₴)
  • Forenede Arabiske Emirater(AED د.إ)
  • U.K(GBP £)
  • Amerika(USD $)
  • U.S.A. afsidesliggende øer(USD $)
  • Uruguay(UYU $)
  • Usbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Vatikanet(EUR €)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Jomfruøerne, USA(USD $)
  • De Britiske Jomfruøer(USD $)
  • Wallis- og Futuna-øerne(XPF ₣)
  • Vestsahara(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)

LUK

Din indkøbsvogn
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Right of Withdrawal & Returns Policy

Right of Withdrawal & Returns Policy

At MOCGI, we want every customer to be satisfied. If you are not completely happy with your purchase, please contact us first, and we will review the situation and try to find a solution with you.


Returns

To request a return, please contact our customer service first at:

mocgistudio@gmail.com

Please provide your order number, the reason for the return, and relevant photos if applicable. Please do not send items back without our confirmation.

Return Address:

Hongchang Plaza, Luohu District, Shenzhen, Guangdong, China, 518000

Please note: returned items will be sent to our warehouse in China. As this is an international return, shipping costs may be significantly higher than domestic returns. These costs are generally borne by the customer.


Return Conditions

We may assist with a return or refund in the following situations:

  • The item has a quality issue or clear defect;

  • You received the wrong item;

  • Other reasonable reasons confirmed with us after communication.

The following situations may not be eligible for return or refund:

  • The item has been used, damaged, washed, altered, or is missing accessories;

  • The item is missing its original packaging or tags;

  • The item is reported to us after a reasonable period following delivery;

  • The item was sent back without our confirmation;

  • Returns due to personal preference, sizing, or color differences are subject to discussion with us.


Refunds

Once the returned item is received and inspected, if it qualifies for a refund, we will issue the refund via the original payment method.

We do not charge additional handling fees. Refunds are generally processed within a reasonable time after we receive the returned item; the exact timing may vary depending on your bank or payment provider.

Shipping costs are generally non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Specific Situations

Exchanges
We do not accept direct exchanges. The easiest way is to return the item for a refund and place a new order.

If You Are Not Satisfied
Please contact us first and explain the reason. We will review the situation and discuss a solution with you.

Defective Items
If you receive a defective item, please contact us immediately, and we will arrange a return, refund, or replacement.

Damaged Items
Please report damaged items to our customer service immediately and provide photos so we can follow up.

Wrong Item Received
If you receive the wrong item, please contact us as soon as possible, and we will help correct it.

Item Not Received
If your order does not arrive within the estimated delivery time, please contact our customer service.

Order Cancellation
You may contact customer service within 24 hours of placing your order to cancel it. If the order has already been shipped, it will be handled according to our return process.


Return Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Company Information

  • Brand Name: MOCGI

  • Email: mocgistudio@gmail.com

  • Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM

We aim to reply within one business day.