• English
  • 中文(简体)
  • 中文(繁體)
  • Deutsch
  • Français
  • ไทย
  • 日本語
  • Português (Brasil)
  • Español
  • Polskie
  • Nederlands
  • Italiano
  • 한국인
  • Bahasa Indonesia
  • български език
  • العربيةُ
  • ελληνικά
  • Română
  • lietuvių kalba
  • magyar
  • Bahasa Melayu
  • Tiếng Việt
  • Svenska
  • suomi
  • Norsk Bokmäl
  • čeština
  • eesti
  • Dansk
  • latviešu valoda
  • hrvatski jezik
  • Türkçe
  • हिन्दी
  • Slovenčina
  • Slovenski jezik
  • Português (Portugal)
  • Afghanistan(USD $)
  • Isole Aland(EUR €)
  • Albania(ALL L)
  • Algeria(DZD د.ج)
  • Samoa americane(USD $)
  • Andorra(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antartide(USD $)
  • Antigua e Barbuda(XCD $)
  • Argentina(USD $)
  • Armenia(AMD Դ)
  • Aruba(AWG ƒ)
  • Isola dell'Ascensione(SHP £)
  • Australia(AUD AU$)
  • Austria(EUR €)
  • Azerbaigian(AZN ман)
  • Bahamas(BSD BSD)
  • Bahrein(BHD .د.ب)
  • Bangladesh(BDT ৳)
  • Barbados(BBD BBD)
  • Belgio(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermuda(BMD BD$)
  • Bhutan(BTN Nu.)
  • Bolivia(BOB Bs.)
  • Bosnia ed Erzegovina(BAM КМ)
  • Botswana(BWP P)
  • Isola Bouvet(USD $)
  • Brasile(USD $)
  • Territorio britannico dell'Oceano Indiano(USD $)
  • Brunei(BND B$)
  • Bulgaria(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Cambogia(KHR ៛)
  • Camerun(XAF ₣)
  • Canada(CAD $)
  • capo Verde(CVE $)
  • Isole Cayman(KYD $)
  • Repubblica Centrafricana(XAF ₣)
  • Chad(XAF ₣)
  • Chile(USD $)
  • Cina(CNY ¥)
  • Isola di Natale(AUD AU$)
  • Isole Cocos (Keeling)(AUD AU$)
  • Colombia(USD $)
  • Comore(KMF Fr)
  • Congo - Brazzaville(XAF ₣)
  • Congo - Kinshasa(CDF ₣)
  • Isole Cook(NZD $)
  • Costa Rica(CRC ₡)
  • Costa d'Avorio(XOF Fr)
  • Croazia(EUR €)
  • Cipro(EUR €)
  • Cechia(CZK Kč)
  • Danimarca(DKK kr)
  • Gibuti(DJF ₣)
  • dominica(XCD $)
  • Repubblica Dominicana(DOP $)
  • Ecuador(USD $)
  • Egitto(EGP E£)
  • El Salvador(USD $)
  • Guinea Equatoriale(XAF ₣)
  • Eritrea(ERN Nfk)
  • Estonia(EUR €)
  • Etiopia(ETB Br)
  • Isole Falkland(FKP FKP)
  • Isole Faroe(DKK kr)
  • Figi(FJD FJ$)
  • Finlandia(EUR €)
  • Francia(EUR €)
  • Guiana francese(EUR €)
  • Polinesia francese(XPF ₣)
  • Territori della Francia del sud(EUR €)
  • Gabon(XOF Fr)
  • Gambia(GMD D)
  • Georgia(USD $)
  • Germania(EUR €)
  • Ghana(GHS ₵)
  • Gibilterra(GBP £)
  • Grecia(EUR €)
  • Groenlandia(DKK kr)
  • Grenada(XCD $)
  • Guadalupa(EUR €)
  • Guami(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Guinea(GNF ₣)
  • Guinea-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Haiti(USD $)
  • Isole Heard e McDonald(AUD AU$)
  • Honduras(HNL L)
  • Hong Kong SAR(HKD HK$)
  • Ungheria(HUF Ft)
  • Islanda(ISK Kr)
  • India(INR ₹)
  • Indonesia(IDR Rp)
  • Iraq(USD $)
  • Irlanda(EUR €)
  • Isola di Man(GBP £)
  • Israele(ILS ₪)
  • Italia(EUR €)
  • Giamaica(JMD $)
  • Giappone(JPY ¥)
  • maglia(GBP £)
  • Giordania(USD $)
  • Kazakistan(KZT 〒)
  • Kenia(KES Sh)
  • Kiribati(AUD AU$)
  • Corea del Sud(KRW ₩)
  • Kosovo(EUR €)
  • Kuwait(KWD دينار)
  • Kirghizistan(KGS С̲)
  • Laos(LAK ₭)
  • Lettonia(EUR €)
  • Libano(LBP ل.ل)
  • Lesotho(USD $)
  • Liberia(USD $)
  • Libia(USD $)
  • Liechtenstein(CHF ₣)
  • Lituania(EUR €)
  • Lussemburgo(EUR €)
  • Macao SAR(MOP P)
  • Madagascar(USD $)
  • Malawi(MWK MK)
  • Malaysia(MYR RM)
  • Maldive(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Isole Marshall(USD $)
  • Martinica(EUR €)
  • Mauritania(USD $)
  • Mauritius(MUR ₨)
  • Mayotte(EUR €)
  • Messico(USD $)
  • Micronesia(USD $)
  • Moldavia(MDL L)
  • Monaco(EUR €)
  • Mongolia(MNT ₮)
  • Montenegro(EUR €)
  • Montserrat(XCD $)
  • Marocco(MAD د.م.)
  • Mozambico(USD $)
  • Birmania (Birmania)(MMK K)
  • Namibia(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • Olanda(EUR €)
  • Antille Olandesi(USD $)
  • Nuova Caledonia(XPF ₣)
  • Nuova Zelanda(NZD $)
  • Nicaragua(NIO C$)
  • Niger(XOF Fr)
  • Nigeria(NGN ₦)
  • Niue(NZD $)
  • Isola Norfolk(AUD AU$)
  • Macedonia del Nord(MKD ден)
  • Isole Marianne settentrionali(USD $)
  • Norvegia(USD $)
  • Oman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • territori palestinesi(ILS ₪)
  • Panama(USD $)
  • Papua Nuova Guinea(PGK K)
  • Paraguay(PYG ₲)
  • Perù(PEN S/)
  • Filippine(PHP ₱)
  • Isole Pitcairn(NZD $)
  • Polonia(PLN zł)
  • Portogallo(EUR €)
  • Porto Rico(USD $)
  • Qatar(QAR ر.ق)
  • Riunione(EUR €)
  • Romania(RON L)
  • Ruanda(RWF ₣)
  • Samoa(WST T)
  • San Marino(EUR €)
  • São Tomé e Principe(USD $)
  • Arabia Saudita(SAR ر.س)
  • Senegal(XOF Fr)
  • Serbia(RSD din)
  • Seychelles(USD $)
  • Sierra Leone(SLL Le)
  • Singapore(SGD S$)
  • Slovacchia(EUR €)
  • Slovenia(EUR €)
  • Isole Salomone(SBD Si$)
  • Somalia(SOS Sh)
  • Sud Africa(USD $)
  • Georgia del Sud e Isole Sandwich Meridionali(GBP £)
  • Spagna(EUR €)
  • Sri Lanka(LKR Rs)
  • San Martino(EUR €)
  • Sant'Elena(SHP £)
  • St. Kitts e Nevis(XCD $)
  • Santa Lucia(XCD $)
  • St. Pierre & Miquelon(EUR €)
  • St. Vincent e Grenadine(XCD $)
  • Sudan(SDG ج.س.)
  • Suriname(USD $)
  • Svalbard e Jan Mayen(USD $)
  • Eswatini(USD $)
  • Svezia(SEK kr)
  • Svizzera(CHF ₣)
  • Taiwan(TWD NT$)
  • Tagikistan(TJS ЅМ)
  • Tanzania(TZS Sh)
  • Tailandia(THB ฿)
  • Timor Est(USD $)
  • Andare(XOF Fr)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad & Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunisia(USD $)
  • Tacchino(USD $)
  • Turkmenistan(TMT m)
  • Isole Turks e Caicos(USD $)
  • Tuvalu(AUD AU$)
  • Uganda(UGX Sh)
  • Ucraina(UAH ₴)
  • Emirati Arabi Uniti(AED د.إ)
  • Regno Unito(GBP £)
  • stati Uniti(USD $)
  • Isole periferiche degli Stati Uniti(USD $)
  • Uruguay(UYU $)
  • Uzbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Città del Vaticano(EUR €)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Isole Vergini(USD $)
  • Isole Vergini Britanniche(USD $)
  • Wallis & Futuna(XPF ₣)
  • Sahara occidentale(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)
stati Uniti(USD $)
  • Afghanistan(USD $)
  • Isole Aland(EUR €)
  • Albania(ALL L)
  • Algeria(DZD د.ج)
  • Samoa americane(USD $)
  • Andorra(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antartide(USD $)
  • Antigua e Barbuda(XCD $)
  • Argentina(USD $)
  • Armenia(AMD Դ)
  • Aruba(AWG ƒ)
  • Isola dell'Ascensione(SHP £)
  • Australia(AUD AU$)
  • Austria(EUR €)
  • Azerbaigian(AZN ман)
  • Bahamas(BSD BSD)
  • Bahrein(BHD .د.ب)
  • Bangladesh(BDT ৳)
  • Barbados(BBD BBD)
  • Belgio(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermuda(BMD BD$)
  • Bhutan(BTN Nu.)
  • Bolivia(BOB Bs.)
  • Bosnia ed Erzegovina(BAM КМ)
  • Botswana(BWP P)
  • Isola Bouvet(USD $)
  • Brasile(USD $)
  • Territorio britannico dell'Oceano Indiano(USD $)
  • Brunei(BND B$)
  • Bulgaria(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Cambogia(KHR ៛)
  • Camerun(XAF ₣)
  • Canada(CAD $)
  • capo Verde(CVE $)
  • Isole Cayman(KYD $)
  • Repubblica Centrafricana(XAF ₣)
  • Chad(XAF ₣)
  • Chile(USD $)
  • Cina(CNY ¥)
  • Isola di Natale(AUD AU$)
  • Isole Cocos (Keeling)(AUD AU$)
  • Colombia(USD $)
  • Comore(KMF Fr)
  • Congo - Brazzaville(XAF ₣)
  • Congo - Kinshasa(CDF ₣)
  • Isole Cook(NZD $)
  • Costa Rica(CRC ₡)
  • Costa d'Avorio(XOF Fr)
  • Croazia(EUR €)
  • Cipro(EUR €)
  • Cechia(CZK Kč)
  • Danimarca(DKK kr)
  • Gibuti(DJF ₣)
  • dominica(XCD $)
  • Repubblica Dominicana(DOP $)
  • Ecuador(USD $)
  • Egitto(EGP E£)
  • El Salvador(USD $)
  • Guinea Equatoriale(XAF ₣)
  • Eritrea(ERN Nfk)
  • Estonia(EUR €)
  • Etiopia(ETB Br)
  • Isole Falkland(FKP FKP)
  • Isole Faroe(DKK kr)
  • Figi(FJD FJ$)
  • Finlandia(EUR €)
  • Francia(EUR €)
  • Guiana francese(EUR €)
  • Polinesia francese(XPF ₣)
  • Territori della Francia del sud(EUR €)
  • Gabon(XOF Fr)
  • Gambia(GMD D)
  • Georgia(USD $)
  • Germania(EUR €)
  • Ghana(GHS ₵)
  • Gibilterra(GBP £)
  • Grecia(EUR €)
  • Groenlandia(DKK kr)
  • Grenada(XCD $)
  • Guadalupa(EUR €)
  • Guami(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Guinea(GNF ₣)
  • Guinea-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Haiti(USD $)
  • Isole Heard e McDonald(AUD AU$)
  • Honduras(HNL L)
  • Hong Kong SAR(HKD HK$)
  • Ungheria(HUF Ft)
  • Islanda(ISK Kr)
  • India(INR ₹)
  • Indonesia(IDR Rp)
  • Iraq(USD $)
  • Irlanda(EUR €)
  • Isola di Man(GBP £)
  • Israele(ILS ₪)
  • Italia(EUR €)
  • Giamaica(JMD $)
  • Giappone(JPY ¥)
  • maglia(GBP £)
  • Giordania(USD $)
  • Kazakistan(KZT 〒)
  • Kenia(KES Sh)
  • Kiribati(AUD AU$)
  • Corea del Sud(KRW ₩)
  • Kosovo(EUR €)
  • Kuwait(KWD دينار)
  • Kirghizistan(KGS С̲)
  • Laos(LAK ₭)
  • Lettonia(EUR €)
  • Libano(LBP ل.ل)
  • Lesotho(USD $)
  • Liberia(USD $)
  • Libia(USD $)
  • Liechtenstein(CHF ₣)
  • Lituania(EUR €)
  • Lussemburgo(EUR €)
  • Macao SAR(MOP P)
  • Madagascar(USD $)
  • Malawi(MWK MK)
  • Malaysia(MYR RM)
  • Maldive(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Isole Marshall(USD $)
  • Martinica(EUR €)
  • Mauritania(USD $)
  • Mauritius(MUR ₨)
  • Mayotte(EUR €)
  • Messico(USD $)
  • Micronesia(USD $)
  • Moldavia(MDL L)
  • Monaco(EUR €)
  • Mongolia(MNT ₮)
  • Montenegro(EUR €)
  • Montserrat(XCD $)
  • Marocco(MAD د.م.)
  • Mozambico(USD $)
  • Birmania (Birmania)(MMK K)
  • Namibia(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • Olanda(EUR €)
  • Antille Olandesi(USD $)
  • Nuova Caledonia(XPF ₣)
  • Nuova Zelanda(NZD $)
  • Nicaragua(NIO C$)
  • Niger(XOF Fr)
  • Nigeria(NGN ₦)
  • Niue(NZD $)
  • Isola Norfolk(AUD AU$)
  • Macedonia del Nord(MKD ден)
  • Isole Marianne settentrionali(USD $)
  • Norvegia(USD $)
  • Oman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • territori palestinesi(ILS ₪)
  • Panama(USD $)
  • Papua Nuova Guinea(PGK K)
  • Paraguay(PYG ₲)
  • Perù(PEN S/)
  • Filippine(PHP ₱)
  • Isole Pitcairn(NZD $)
  • Polonia(PLN zł)
  • Portogallo(EUR €)
  • Porto Rico(USD $)
  • Qatar(QAR ر.ق)
  • Riunione(EUR €)
  • Romania(RON L)
  • Ruanda(RWF ₣)
  • Samoa(WST T)
  • San Marino(EUR €)
  • São Tomé e Principe(USD $)
  • Arabia Saudita(SAR ر.س)
  • Senegal(XOF Fr)
  • Serbia(RSD din)
  • Seychelles(USD $)
  • Sierra Leone(SLL Le)
  • Singapore(SGD S$)
  • Slovacchia(EUR €)
  • Slovenia(EUR €)
  • Isole Salomone(SBD Si$)
  • Somalia(SOS Sh)
  • Sud Africa(USD $)
  • Georgia del Sud e Isole Sandwich Meridionali(GBP £)
  • Spagna(EUR €)
  • Sri Lanka(LKR Rs)
  • San Martino(EUR €)
  • Sant'Elena(SHP £)
  • St. Kitts e Nevis(XCD $)
  • Santa Lucia(XCD $)
  • St. Pierre & Miquelon(EUR €)
  • St. Vincent e Grenadine(XCD $)
  • Sudan(SDG ج.س.)
  • Suriname(USD $)
  • Svalbard e Jan Mayen(USD $)
  • Eswatini(USD $)
  • Svezia(SEK kr)
  • Svizzera(CHF ₣)
  • Taiwan(TWD NT$)
  • Tagikistan(TJS ЅМ)
  • Tanzania(TZS Sh)
  • Tailandia(THB ฿)
  • Timor Est(USD $)
  • Andare(XOF Fr)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad & Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunisia(USD $)
  • Tacchino(USD $)
  • Turkmenistan(TMT m)
  • Isole Turks e Caicos(USD $)
  • Tuvalu(AUD AU$)
  • Uganda(UGX Sh)
  • Ucraina(UAH ₴)
  • Emirati Arabi Uniti(AED د.إ)
  • Regno Unito(GBP £)
  • stati Uniti(USD $)
  • Isole periferiche degli Stati Uniti(USD $)
  • Uruguay(UYU $)
  • Uzbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Città del Vaticano(EUR €)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Isole Vergini(USD $)
  • Isole Vergini Britanniche(USD $)
  • Wallis & Futuna(XPF ₣)
  • Sahara occidentale(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)

CHIUDI

Carrello
/

Right of Withdrawal & Returns Policy

Right of Withdrawal & Returns Policy

At MOCGI, we want every customer to be satisfied. If you are not completely happy with your purchase, please contact us first, and we will review the situation and try to find a solution with you.


Returns

To request a return, please contact our customer service first at:

mocgistudio@gmail.com

Please provide your order number, the reason for the return, and relevant photos if applicable. Please do not send items back without our confirmation.

Return Address:

Hongchang Plaza, Luohu District, Shenzhen, Guangdong, China, 518000

Please note: returned items will be sent to our warehouse in China. As this is an international return, shipping costs may be significantly higher than domestic returns. These costs are generally borne by the customer.


Return Conditions

We may assist with a return or refund in the following situations:

  • The item has a quality issue or clear defect;

  • You received the wrong item;

  • Other reasonable reasons confirmed with us after communication.

The following situations may not be eligible for return or refund:

  • The item has been used, damaged, washed, altered, or is missing accessories;

  • The item is missing its original packaging or tags;

  • The item is reported to us after a reasonable period following delivery;

  • The item was sent back without our confirmation;

  • Returns due to personal preference, sizing, or color differences are subject to discussion with us.


Refunds

Once the returned item is received and inspected, if it qualifies for a refund, we will issue the refund via the original payment method.

We do not charge additional handling fees. Refunds are generally processed within a reasonable time after we receive the returned item; the exact timing may vary depending on your bank or payment provider.

Shipping costs are generally non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Specific Situations

Exchanges
We do not accept direct exchanges. The easiest way is to return the item for a refund and place a new order.

If You Are Not Satisfied
Please contact us first and explain the reason. We will review the situation and discuss a solution with you.

Defective Items
If you receive a defective item, please contact us immediately, and we will arrange a return, refund, or replacement.

Damaged Items
Please report damaged items to our customer service immediately and provide photos so we can follow up.

Wrong Item Received
If you receive the wrong item, please contact us as soon as possible, and we will help correct it.

Item Not Received
If your order does not arrive within the estimated delivery time, please contact our customer service.

Order Cancellation
You may contact customer service within 24 hours of placing your order to cancel it. If the order has already been shipped, it will be handled according to our return process.


Return Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Company Information

  • Brand Name: MOCGI

  • Email: mocgistudio@gmail.com

  • Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM

We aim to reply within one business day.