• English
  • 中文(简体)
  • 中文(繁體)
  • Deutsch
  • Français
  • ไทย
  • 日本語
  • Português (Brasil)
  • Español
  • Polskie
  • Nederlands
  • Italiano
  • 한국인
  • Bahasa Indonesia
  • български език
  • العربيةُ
  • ελληνικά
  • Română
  • lietuvių kalba
  • magyar
  • Bahasa Melayu
  • Tiếng Việt
  • Svenska
  • suomi
  • Norsk Bokmäl
  • čeština
  • eesti
  • Dansk
  • latviešu valoda
  • hrvatski jezik
  • Türkçe
  • हिन्दी
  • Slovenčina
  • Slovenski jezik
  • Português (Portugal)
  • Afghanistan(USD $)
  • Afrika Selatan(USD $)
  • Albania(ALL L)
  • Algeria(DZD د.ج)
  • American Samoa(USD $)
  • Amerika(USD $)
  • Andorra(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antartika(USD $)
  • Antigua dan Barbuda(XCD $)
  • Antilles Belanda(USD $)
  • Arab Saudi(SAR ر.س)
  • Argentina(USD $)
  • Armenia(AMD Դ)
  • Aruba(AWG ƒ)
  • Australia(AUD AU$)
  • Austria(EUR €)
  • Azerbaijan(AZN ман)
  • Bahamas(BSD BSD)
  • Bahrain(BHD .د.ب)
  • Bangladesh(BDT ৳)
  • Barbados(BBD BBD)
  • Belanda(EUR €)
  • Belgium(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermuda(BMD BD$)
  • Bhutan(BTN Nu.)
  • Bolivia(BOB Bs.)
  • Bosnia dan Herzegovina(BAM КМ)
  • Botswana(BWP P)
  • Brazil(USD $)
  • Brunei(BND B$)
  • Bulgaria(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Cameroon(XAF ₣)
  • Cape Verde(CVE $)
  • Chad(XAF ₣)
  • Chile(USD $)
  • China(CNY ¥)
  • Colombia(USD $)
  • Comoros(KMF Fr)
  • Congo-Brazzaville(XAF ₣)
  • Congo-Kinshasa(CDF ₣)
  • Costa rica(CRC ₡)
  • Côte d'Ivoire(XOF Fr)
  • Croatia(EUR €)
  • Cyprus(EUR €)
  • Denmark(DKK kr)
  • Djibouti(DJF ₣)
  • Dominica(XCD $)
  • Ecuador(USD $)
  • Emiriah Arab Bersatu(AED د.إ)
  • Eritrea(ERN Nfk)
  • Estonia(EUR €)
  • Eswatini(USD $)
  • Fiji(FJD FJ$)
  • Filipina(PHP ₱)
  • Finland(EUR €)
  • Gabon(XOF Fr)
  • Gambia(GMD D)
  • Georgia(USD $)
  • Georgia Selatan dan Kepulauan Sandwich Selatan(GBP £)
  • Ghana(GHS ₵)
  • Gibraltar(GBP £)
  • Greece(EUR €)
  • Greenland(DKK kr)
  • Grenada(XCD $)
  • Guadeloupe(EUR €)
  • Guam(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Guiana Perancis(EUR €)
  • Guinea(GNF ₣)
  • Guinea Khatulistiwa(XAF ₣)
  • Guinea-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Habsyah(ETB Br)
  • Haiti(USD $)
  • Heard dan McDonald Islands(AUD AU$)
  • Honduras(HNL L)
  • Hong Kong SAR(HKD HK$)
  • Hungary(HUF Ft)
  • Iceland(ISK Kr)
  • India(INR ₹)
  • Indonesia(IDR Rp)
  • Iraq(USD $)
  • Ireland(EUR €)
  • Israel(ILS ₪)
  • Itali(EUR €)
  • Jamaica(JMD $)
  • Jepun(JPY ¥)
  • Jerman(EUR €)
  • Jersi(GBP £)
  • Jordan(USD $)
  • Kanada(CAD $)
  • Kazakhstan(KZT 〒)
  • Kemboja(KHR ៛)
  • Kenya(KES Sh)
  • Kepulauan Aland(EUR €)
  • Kepulauan British Virgin(USD $)
  • Kepulauan Cocos (Keeling).(AUD AU$)
  • Kepulauan Falkland(FKP FKP)
  • Kepulauan Luar A.S(USD $)
  • Kepulauan Mariana Utara(USD $)
  • Kepulauan Pitcairn(NZD $)
  • Kepulauan Solomon(SBD Si$)
  • Kepulauan Turks dan Caicos(USD $)
  • Kepulauan Virgin, A.S.(USD $)
  • Kepulauan Wallis dan Futuna(XPF ₣)
  • Kiribati(AUD AU$)
  • Korea Selatan(KRW ₩)
  • Kosovo(EUR €)
  • Kota Vatican(EUR €)
  • Kuwait(KWD دينار)
  • Kyrgyzstan(KGS С̲)
  • Laos(LAK ₭)
  • Latvia(EUR €)
  • Lesotho(USD $)
  • Liberia(USD $)
  • Libya(USD $)
  • Liechtenstein(CHF ₣)
  • Lithuania(EUR €)
  • Lubnan(LBP ل.ل)
  • Luxembourg(EUR €)
  • Macao SAR(MOP P)
  • Macedonia Utara(MKD ден)
  • Madagascar(USD $)
  • Maghribi(MAD د.م.)
  • Malawi(MWK MK)
  • Malaysia(MYR RM)
  • Maldives(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Martinik(EUR €)
  • Mauritania(USD $)
  • Mauritius(MUR ₨)
  • Mayotte(EUR €)
  • Mesir(EGP E£)
  • Mexico(USD $)
  • Mikronesia(USD $)
  • Moldova(MDL L)
  • Monaco(EUR €)
  • Mongolia(MNT ₮)
  • Montenegro(EUR €)
  • Montserrat(XCD $)
  • Mozambique(USD $)
  • Myanmar (Burma)(MMK K)
  • Namibia(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • New Caledonia(XPF ₣)
  • New Zealand(NZD $)
  • Nicaragua(NIO C$)
  • Niger(XOF Fr)
  • Nigeria(NGN ₦)
  • Niue(NZD $)
  • Norway(USD $)
  • Oman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • Panama(USD $)
  • Papua New Guinea(PGK K)
  • Paraguay(PYG ₲)
  • Perancis(EUR €)
  • Perjumpaan semula(EUR €)
  • Peru(PEN S/)
  • Poland(PLN zł)
  • Polynesia Perancis(XPF ₣)
  • Portugal(EUR €)
  • Puerto Rico(USD $)
  • Pulau(NZD $)
  • Pulau Ascension(SHP £)
  • Pulau Bouvet(USD $)
  • Pulau Cayman(KYD $)
  • Pulau Faroe(DKK kr)
  • Pulau Krismas(AUD AU$)
  • Pulau Man(GBP £)
  • Pulau Marshall(USD $)
  • Pulau Norfolk(AUD AU$)
  • Qatar(QAR ر.ق)
  • Republik Afrika Tengah(XAF ₣)
  • Republik Czech(CZK Kč)
  • Republik Dominican(DOP $)
  • Romania(RON L)
  • Rwanda(RWF ₣)
  • Sahara Barat(MAD د.م.)
  • Saint Kitts dan Nevis(XCD $)
  • Saint Lucia(XCD $)
  • Saint Martin(EUR €)
  • Saint Pierre dan Miquelon(EUR €)
  • Saint Vincent dan Grenadines(XCD $)
  • Salvador(USD $)
  • Samoa(WST T)
  • San Marino(EUR €)
  • Sao Tome dan Principe(USD $)
  • Senegal(XOF Fr)
  • Sepanyol(EUR €)
  • Serbia(RSD din)
  • Seychelles(USD $)
  • Sierra Leone(SLL Le)
  • Singapura(SGD S$)
  • Slovakia(EUR €)
  • Slovenia(EUR €)
  • Somalia(SOS Sh)
  • Sri Lanka(LKR Rs)
  • St Helena(SHP £)
  • Sudan(SDG ج.س.)
  • Suriname(USD $)
  • Svalbard dan Jan Mayen(USD $)
  • Sweden(SEK kr)
  • Switzerland(CHF ₣)
  • Taiwan(TWD NT$)
  • Tajikistan(TJS ЅМ)
  • Tanzania(TZS Sh)
  • Thailand(THB ฿)
  • Timor Timur(USD $)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad dan Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunisia(USD $)
  • Turki(USD $)
  • Turkmenistan(TMT m)
  • Tuvalu(AUD AU$)
  • U.K(GBP £)
  • Uganda(UGX Sh)
  • Ukraine(UAH ₴)
  • Untuk pergi(XOF Fr)
  • Uruguay(UYU $)
  • Uzbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Wilayah Lautan Hindi British(USD $)
  • wilayah Palestin(ILS ₪)
  • Wilayah Selatan Perancis(EUR €)
  • Yaman(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)
Amerika(USD $)
  • Afghanistan(USD $)
  • Afrika Selatan(USD $)
  • Albania(ALL L)
  • Algeria(DZD د.ج)
  • American Samoa(USD $)
  • Amerika(USD $)
  • Andorra(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antartika(USD $)
  • Antigua dan Barbuda(XCD $)
  • Antilles Belanda(USD $)
  • Arab Saudi(SAR ر.س)
  • Argentina(USD $)
  • Armenia(AMD Դ)
  • Aruba(AWG ƒ)
  • Australia(AUD AU$)
  • Austria(EUR €)
  • Azerbaijan(AZN ман)
  • Bahamas(BSD BSD)
  • Bahrain(BHD .د.ب)
  • Bangladesh(BDT ৳)
  • Barbados(BBD BBD)
  • Belanda(EUR €)
  • Belgium(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermuda(BMD BD$)
  • Bhutan(BTN Nu.)
  • Bolivia(BOB Bs.)
  • Bosnia dan Herzegovina(BAM КМ)
  • Botswana(BWP P)
  • Brazil(USD $)
  • Brunei(BND B$)
  • Bulgaria(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Cameroon(XAF ₣)
  • Cape Verde(CVE $)
  • Chad(XAF ₣)
  • Chile(USD $)
  • China(CNY ¥)
  • Colombia(USD $)
  • Comoros(KMF Fr)
  • Congo-Brazzaville(XAF ₣)
  • Congo-Kinshasa(CDF ₣)
  • Costa rica(CRC ₡)
  • Côte d'Ivoire(XOF Fr)
  • Croatia(EUR €)
  • Cyprus(EUR €)
  • Denmark(DKK kr)
  • Djibouti(DJF ₣)
  • Dominica(XCD $)
  • Ecuador(USD $)
  • Emiriah Arab Bersatu(AED د.إ)
  • Eritrea(ERN Nfk)
  • Estonia(EUR €)
  • Eswatini(USD $)
  • Fiji(FJD FJ$)
  • Filipina(PHP ₱)
  • Finland(EUR €)
  • Gabon(XOF Fr)
  • Gambia(GMD D)
  • Georgia(USD $)
  • Georgia Selatan dan Kepulauan Sandwich Selatan(GBP £)
  • Ghana(GHS ₵)
  • Gibraltar(GBP £)
  • Greece(EUR €)
  • Greenland(DKK kr)
  • Grenada(XCD $)
  • Guadeloupe(EUR €)
  • Guam(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Guiana Perancis(EUR €)
  • Guinea(GNF ₣)
  • Guinea Khatulistiwa(XAF ₣)
  • Guinea-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Habsyah(ETB Br)
  • Haiti(USD $)
  • Heard dan McDonald Islands(AUD AU$)
  • Honduras(HNL L)
  • Hong Kong SAR(HKD HK$)
  • Hungary(HUF Ft)
  • Iceland(ISK Kr)
  • India(INR ₹)
  • Indonesia(IDR Rp)
  • Iraq(USD $)
  • Ireland(EUR €)
  • Israel(ILS ₪)
  • Itali(EUR €)
  • Jamaica(JMD $)
  • Jepun(JPY ¥)
  • Jerman(EUR €)
  • Jersi(GBP £)
  • Jordan(USD $)
  • Kanada(CAD $)
  • Kazakhstan(KZT 〒)
  • Kemboja(KHR ៛)
  • Kenya(KES Sh)
  • Kepulauan Aland(EUR €)
  • Kepulauan British Virgin(USD $)
  • Kepulauan Cocos (Keeling).(AUD AU$)
  • Kepulauan Falkland(FKP FKP)
  • Kepulauan Luar A.S(USD $)
  • Kepulauan Mariana Utara(USD $)
  • Kepulauan Pitcairn(NZD $)
  • Kepulauan Solomon(SBD Si$)
  • Kepulauan Turks dan Caicos(USD $)
  • Kepulauan Virgin, A.S.(USD $)
  • Kepulauan Wallis dan Futuna(XPF ₣)
  • Kiribati(AUD AU$)
  • Korea Selatan(KRW ₩)
  • Kosovo(EUR €)
  • Kota Vatican(EUR €)
  • Kuwait(KWD دينار)
  • Kyrgyzstan(KGS С̲)
  • Laos(LAK ₭)
  • Latvia(EUR €)
  • Lesotho(USD $)
  • Liberia(USD $)
  • Libya(USD $)
  • Liechtenstein(CHF ₣)
  • Lithuania(EUR €)
  • Lubnan(LBP ل.ل)
  • Luxembourg(EUR €)
  • Macao SAR(MOP P)
  • Macedonia Utara(MKD ден)
  • Madagascar(USD $)
  • Maghribi(MAD د.م.)
  • Malawi(MWK MK)
  • Malaysia(MYR RM)
  • Maldives(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Martinik(EUR €)
  • Mauritania(USD $)
  • Mauritius(MUR ₨)
  • Mayotte(EUR €)
  • Mesir(EGP E£)
  • Mexico(USD $)
  • Mikronesia(USD $)
  • Moldova(MDL L)
  • Monaco(EUR €)
  • Mongolia(MNT ₮)
  • Montenegro(EUR €)
  • Montserrat(XCD $)
  • Mozambique(USD $)
  • Myanmar (Burma)(MMK K)
  • Namibia(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • New Caledonia(XPF ₣)
  • New Zealand(NZD $)
  • Nicaragua(NIO C$)
  • Niger(XOF Fr)
  • Nigeria(NGN ₦)
  • Niue(NZD $)
  • Norway(USD $)
  • Oman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • Panama(USD $)
  • Papua New Guinea(PGK K)
  • Paraguay(PYG ₲)
  • Perancis(EUR €)
  • Perjumpaan semula(EUR €)
  • Peru(PEN S/)
  • Poland(PLN zł)
  • Polynesia Perancis(XPF ₣)
  • Portugal(EUR €)
  • Puerto Rico(USD $)
  • Pulau(NZD $)
  • Pulau Ascension(SHP £)
  • Pulau Bouvet(USD $)
  • Pulau Cayman(KYD $)
  • Pulau Faroe(DKK kr)
  • Pulau Krismas(AUD AU$)
  • Pulau Man(GBP £)
  • Pulau Marshall(USD $)
  • Pulau Norfolk(AUD AU$)
  • Qatar(QAR ر.ق)
  • Republik Afrika Tengah(XAF ₣)
  • Republik Czech(CZK Kč)
  • Republik Dominican(DOP $)
  • Romania(RON L)
  • Rwanda(RWF ₣)
  • Sahara Barat(MAD د.م.)
  • Saint Kitts dan Nevis(XCD $)
  • Saint Lucia(XCD $)
  • Saint Martin(EUR €)
  • Saint Pierre dan Miquelon(EUR €)
  • Saint Vincent dan Grenadines(XCD $)
  • Salvador(USD $)
  • Samoa(WST T)
  • San Marino(EUR €)
  • Sao Tome dan Principe(USD $)
  • Senegal(XOF Fr)
  • Sepanyol(EUR €)
  • Serbia(RSD din)
  • Seychelles(USD $)
  • Sierra Leone(SLL Le)
  • Singapura(SGD S$)
  • Slovakia(EUR €)
  • Slovenia(EUR €)
  • Somalia(SOS Sh)
  • Sri Lanka(LKR Rs)
  • St Helena(SHP £)
  • Sudan(SDG ج.س.)
  • Suriname(USD $)
  • Svalbard dan Jan Mayen(USD $)
  • Sweden(SEK kr)
  • Switzerland(CHF ₣)
  • Taiwan(TWD NT$)
  • Tajikistan(TJS ЅМ)
  • Tanzania(TZS Sh)
  • Thailand(THB ฿)
  • Timor Timur(USD $)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad dan Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunisia(USD $)
  • Turki(USD $)
  • Turkmenistan(TMT m)
  • Tuvalu(AUD AU$)
  • U.K(GBP £)
  • Uganda(UGX Sh)
  • Ukraine(UAH ₴)
  • Untuk pergi(XOF Fr)
  • Uruguay(UYU $)
  • Uzbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Wilayah Lautan Hindi British(USD $)
  • wilayah Palestin(ILS ₪)
  • Wilayah Selatan Perancis(EUR €)
  • Yaman(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)

TUTUP

Kart Anda
/

Right of Withdrawal & Returns Policy

Right of Withdrawal & Returns Policy

At MOCGI, we want every customer to be satisfied. If you are not completely happy with your purchase, please contact us first, and we will review the situation and try to find a solution with you.


Returns

To request a return, please contact our customer service first at:

mocgistudio@gmail.com

Please provide your order number, the reason for the return, and relevant photos if applicable. Please do not send items back without our confirmation.

Return Address:

Hongchang Plaza, Luohu District, Shenzhen, Guangdong, China, 518000

Please note: returned items will be sent to our warehouse in China. As this is an international return, shipping costs may be significantly higher than domestic returns. These costs are generally borne by the customer.


Return Conditions

We may assist with a return or refund in the following situations:

  • The item has a quality issue or clear defect;

  • You received the wrong item;

  • Other reasonable reasons confirmed with us after communication.

The following situations may not be eligible for return or refund:

  • The item has been used, damaged, washed, altered, or is missing accessories;

  • The item is missing its original packaging or tags;

  • The item is reported to us after a reasonable period following delivery;

  • The item was sent back without our confirmation;

  • Returns due to personal preference, sizing, or color differences are subject to discussion with us.


Refunds

Once the returned item is received and inspected, if it qualifies for a refund, we will issue the refund via the original payment method.

We do not charge additional handling fees. Refunds are generally processed within a reasonable time after we receive the returned item; the exact timing may vary depending on your bank or payment provider.

Shipping costs are generally non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Specific Situations

Exchanges
We do not accept direct exchanges. The easiest way is to return the item for a refund and place a new order.

If You Are Not Satisfied
Please contact us first and explain the reason. We will review the situation and discuss a solution with you.

Defective Items
If you receive a defective item, please contact us immediately, and we will arrange a return, refund, or replacement.

Damaged Items
Please report damaged items to our customer service immediately and provide photos so we can follow up.

Wrong Item Received
If you receive the wrong item, please contact us as soon as possible, and we will help correct it.

Item Not Received
If your order does not arrive within the estimated delivery time, please contact our customer service.

Order Cancellation
You may contact customer service within 24 hours of placing your order to cancel it. If the order has already been shipped, it will be handled according to our return process.


Return Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Company Information

  • Brand Name: MOCGI

  • Email: mocgistudio@gmail.com

  • Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM

We aim to reply within one business day.