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  • Sfântul Martin(EUR €)
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  • sahara de Vest(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)
America(USD $)
  • Afganistan(USD $)
  • Insulele Aland(EUR €)
  • Albania(ALL L)
  • Algeria(DZD د.ج)
  • Samoa Americană(USD $)
  • Andorra(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antarctica(USD $)
  • Antigua si Barbuda(XCD $)
  • Argentina(USD $)
  • Armenia(AMD Դ)
  • Aruba(AWG ƒ)
  • Insula Ascensiunii(SHP £)
  • Australia(AUD AU$)
  • Austria(EUR €)
  • Azerbaidjan(AZN ман)
  • Bahamas(BSD BSD)
  • Bahrain(BHD .د.ب)
  • Bangladesh(BDT ৳)
  • Barbados(BBD BBD)
  • Belgia(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermude(BMD BD$)
  • Bhutan(BTN Nu.)
  • Bolivia(BOB Bs.)
  • Bosnia si Hertegovina(BAM КМ)
  • Botswana(BWP P)
  • Insula Bouvet(USD $)
  • Brazilia(USD $)
  • Teritoriul Britanic al Oceanului Indian(USD $)
  • Brunei(BND B$)
  • Bulgaria(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Cambodgia(KHR ៛)
  • Camerun(XAF ₣)
  • Canada(CAD $)
  • capul Verde(CVE $)
  • Insulele Cayman(KYD $)
  • Republica Centrafricană(XAF ₣)
  • Ciad(XAF ₣)
  • Chile(USD $)
  • China(CNY ¥)
  • Insula Craciunului(AUD AU$)
  • Insulele Cocos (Keeling).(AUD AU$)
  • Columbia(USD $)
  • Comore(KMF Fr)
  • Congo-Brazzaville(XAF ₣)
  • Congo-Kinshasa(CDF ₣)
  • Insulă(NZD $)
  • Costa Rica(CRC ₡)
  • Coasta de Fildeș(XOF Fr)
  • Croaţia(EUR €)
  • Cipru(EUR €)
  • Republica Cehă(CZK Kč)
  • Danemarca(DKK kr)
  • Djibouti(DJF ₣)
  • Dominica(XCD $)
  • Republica Dominicană(DOP $)
  • Ecuador(USD $)
  • Egipt(EGP E£)
  • Salvador(USD $)
  • Guineea Ecuatorială(XAF ₣)
  • Eritreea(ERN Nfk)
  • Estonia(EUR €)
  • Etiopia(ETB Br)
  • Insulele Falkland(FKP FKP)
  • Insulele Feroe(DKK kr)
  • Fiji(FJD FJ$)
  • Finlanda(EUR €)
  • Franţa(EUR €)
  • Guyana Franceză(EUR €)
  • Polinezia Franceză(XPF ₣)
  • Teritoriul de Sud francez(EUR €)
  • Gabon(XOF Fr)
  • Gambia(GMD D)
  • Georgia(USD $)
  • Germania(EUR €)
  • Ghana(GHS ₵)
  • Gibraltar(GBP £)
  • Grecia(EUR €)
  • Groenlanda(DKK kr)
  • Grenada(XCD $)
  • Guadelupa(EUR €)
  • Guam(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Guineea(GNF ₣)
  • Guineea-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Haiti(USD $)
  • Insulele Heard și McDonald(AUD AU$)
  • Honduras(HNL L)
  • Hong Kong RAE(HKD HK$)
  • Ungaria(HUF Ft)
  • Islanda(ISK Kr)
  • India(INR ₹)
  • Indonezia(IDR Rp)
  • Irak(USD $)
  • Irlanda(EUR €)
  • insula Barbatului(GBP £)
  • Israel(ILS ₪)
  • Italia(EUR €)
  • Jamaica(JMD $)
  • Japonia(JPY ¥)
  • Jersey(GBP £)
  • Iordania(USD $)
  • Kazahstan(KZT 〒)
  • Kenya(KES Sh)
  • Kiribati(AUD AU$)
  • Coreea de Sud(KRW ₩)
  • Kosovo(EUR €)
  • Kuweit(KWD دينار)
  • Kârgâzstan(KGS С̲)
  • Laos(LAK ₭)
  • Letonia(EUR €)
  • Liban(LBP ل.ل)
  • Lesotho(USD $)
  • Liberia(USD $)
  • Libia(USD $)
  • Liechtenstein(CHF ₣)
  • Lituania(EUR €)
  • Luxemburg(EUR €)
  • Macao RAE(MOP P)
  • Madagascar(USD $)
  • Malawi(MWK MK)
  • Malaezia(MYR RM)
  • Maldive(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Insulele Marshall(USD $)
  • Martinica(EUR €)
  • Mauritania(USD $)
  • Mauritius(MUR ₨)
  • Mayotte(EUR €)
  • Mexic(USD $)
  • Micronezia(USD $)
  • Moldova(MDL L)
  • Monaco(EUR €)
  • Mongolia(MNT ₮)
  • Muntenegru(EUR €)
  • Montserrat(XCD $)
  • Maroc(MAD د.م.)
  • Mozambic(USD $)
  • Myanmar (Birmania)(MMK K)
  • Namibia(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • Olanda(EUR €)
  • Antilele Olandeze(USD $)
  • Noua Caledonie(XPF ₣)
  • Noua Zeelandă(NZD $)
  • Nicaragua(NIO C$)
  • Niger(XOF Fr)
  • Nigeria(NGN ₦)
  • Niue(NZD $)
  • Insula Norfolk(AUD AU$)
  • Macedonia de Nord(MKD ден)
  • Insulele Mariane de Nord(USD $)
  • Norvegia(USD $)
  • Oman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • teritoriile palestiniene(ILS ₪)
  • Panama(USD $)
  • Papua Noua Guinee(PGK K)
  • Paraguay(PYG ₲)
  • Peru(PEN S/)
  • Filipine(PHP ₱)
  • Insulele Pitcairn(NZD $)
  • Polonia(PLN zł)
  • Portugalia(EUR €)
  • Puerto Rico(USD $)
  • Qatar(QAR ر.ق)
  • Reuniune(EUR €)
  • România(RON L)
  • Rwanda(RWF ₣)
  • Samoa(WST T)
  • San Marino(EUR €)
  • Sao Tome și Principe(USD $)
  • Arabia Saudită(SAR ر.س)
  • Senegal(XOF Fr)
  • Serbia(RSD din)
  • Seychelles(USD $)
  • Sierra Leone(SLL Le)
  • Singapore(SGD S$)
  • Slovacia(EUR €)
  • Slovenia(EUR €)
  • Insulele Solomon(SBD Si$)
  • Somalia(SOS Sh)
  • Africa de Sud(USD $)
  • Georgia de Sud și Insulele Sandwich de Sud(GBP £)
  • Spania(EUR €)
  • Sri Lanka(LKR Rs)
  • Sfântul Martin(EUR €)
  • Sf. Elena(SHP £)
  • Saint Kitts și Nevis(XCD $)
  • Sfânta Lucia(XCD $)
  • Saint Pierre și Miquelon(EUR €)
  • Saint Vincent și Grenadine(XCD $)
  • Sudan(SDG ج.س.)
  • Surinam(USD $)
  • Svalbard și Jan Mayen(USD $)
  • Eswatini(USD $)
  • Suedia(SEK kr)
  • Elveţia(CHF ₣)
  • Taiwan(TWD NT$)
  • Tadjikistan(TJS ЅМ)
  • Tanzania(TZS Sh)
  • Tailanda(THB ฿)
  • Timorul de Est(USD $)
  • A merge(XOF Fr)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad și Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunisia(USD $)
  • curcan(USD $)
  • Turkmenistan(TMT m)
  • Insulele Turks și Caicos(USD $)
  • Tuvalu(AUD AU$)
  • Uganda(UGX Sh)
  • Ucraina(UAH ₴)
  • Emiratele Arabe Unite(AED د.إ)
  • REGATUL UNIT(GBP £)
  • America(USD $)
  • Insulele periferice ale SUA(USD $)
  • Uruguay(UYU $)
  • Uzbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Orasul Vatican(EUR €)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Insulele Virgine, S.U.A.(USD $)
  • Insulele Virgine Britanice(USD $)
  • Insulele Wallis și Futuna(XPF ₣)
  • sahara de Vest(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambia(USD $)
  • Zimbabwe(USD $)

ÎNCHIDE

Coșul dvs.
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Right of Withdrawal & Returns Policy

Right of Withdrawal & Returns Policy

At MOCGI, we want every customer to be satisfied. If you are not completely happy with your purchase, please contact us first, and we will review the situation and try to find a solution with you.


Returns

To request a return, please contact our customer service first at:

mocgistudio@gmail.com

Please provide your order number, the reason for the return, and relevant photos if applicable. Please do not send items back without our confirmation.

Return Address:

Hongchang Plaza, Luohu District, Shenzhen, Guangdong, China, 518000

Please note: returned items will be sent to our warehouse in China. As this is an international return, shipping costs may be significantly higher than domestic returns. These costs are generally borne by the customer.


Return Conditions

We may assist with a return or refund in the following situations:

  • The item has a quality issue or clear defect;

  • You received the wrong item;

  • Other reasonable reasons confirmed with us after communication.

The following situations may not be eligible for return or refund:

  • The item has been used, damaged, washed, altered, or is missing accessories;

  • The item is missing its original packaging or tags;

  • The item is reported to us after a reasonable period following delivery;

  • The item was sent back without our confirmation;

  • Returns due to personal preference, sizing, or color differences are subject to discussion with us.


Refunds

Once the returned item is received and inspected, if it qualifies for a refund, we will issue the refund via the original payment method.

We do not charge additional handling fees. Refunds are generally processed within a reasonable time after we receive the returned item; the exact timing may vary depending on your bank or payment provider.

Shipping costs are generally non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Specific Situations

Exchanges
We do not accept direct exchanges. The easiest way is to return the item for a refund and place a new order.

If You Are Not Satisfied
Please contact us first and explain the reason. We will review the situation and discuss a solution with you.

Defective Items
If you receive a defective item, please contact us immediately, and we will arrange a return, refund, or replacement.

Damaged Items
Please report damaged items to our customer service immediately and provide photos so we can follow up.

Wrong Item Received
If you receive the wrong item, please contact us as soon as possible, and we will help correct it.

Item Not Received
If your order does not arrive within the estimated delivery time, please contact our customer service.

Order Cancellation
You may contact customer service within 24 hours of placing your order to cancel it. If the order has already been shipped, it will be handled according to our return process.


Return Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Company Information

  • Brand Name: MOCGI

  • Email: mocgistudio@gmail.com

  • Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM

We aim to reply within one business day.