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  • Aziz Lucia(XCD $)
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  • Saint Vincent ve Grenadinler(XCD $)
  • Sudan(SDG ج.س.)
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  • Esvatini(USD $)
  • İsveç(SEK kr)
  • İsviçre(CHF ₣)
  • Tayvan(TWD NT$)
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  • Tokelau(NZD $)
  • Tonga(TOP T$)
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  • Tunus(USD $)
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  • Türkmenistan(TMT m)
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  • Tuvalu(AUD AU$)
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  • Batı Sahra(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambiya(USD $)
  • Zimbabve(USD $)
Amerika(USD $)
  • Afganistan(USD $)
  • Aland adaları(EUR €)
  • Arnavutluk(ALL L)
  • Cezayir(DZD د.ج)
  • Amerikan Samoası(USD $)
  • Andora(EUR €)
  • Angola(USD $)
  • Anguilla(XCD $)
  • Antarktika(USD $)
  • Antigua ve Barbuda(XCD $)
  • Arjantin(USD $)
  • Ermenistan(AMD Դ)
  • Aruba(AWG ƒ)
  • Yükselme adası(SHP £)
  • Avustralya(AUD AU$)
  • Avusturya(EUR €)
  • Azerbaycan(AZN ман)
  • Bahamalar(BSD BSD)
  • Bahreyn(BHD .د.ب)
  • Bangladeş(BDT ৳)
  • Barbados(BBD BBD)
  • Belçika(EUR €)
  • Belize(BZD Be)
  • Benin(XOF Fr)
  • Bermuda(BMD BD$)
  • Butan(BTN Nu.)
  • Bolivya(BOB Bs.)
  • Bosna Hersek(BAM КМ)
  • Botsvana(BWP P)
  • Bouvet Adası(USD $)
  • Brezilya(USD $)
  • Britanya Hint Okyanusu Toprakları(USD $)
  • Brunei(BND B$)
  • Bulgaristan(EUR €)
  • Burkina Faso(XOF Fr)
  • Burundi(BIF ₣)
  • Kamboçya(KHR ៛)
  • Kamerun(XAF ₣)
  • Kanada(CAD $)
  • Yeşil Burun Adaları(CVE $)
  • Cayman Adaları(KYD $)
  • Orta Afrika Cumhuriyeti(XAF ₣)
  • Çad(XAF ₣)
  • Şili(USD $)
  • Çin(CNY ¥)
  • Noel Adası(AUD AU$)
  • Cocos (Keyling) Adaları(AUD AU$)
  • Kolombiya(USD $)
  • Komorlar(KMF Fr)
  • Kongo-Brazzaville(XAF ₣)
  • Kongo-Kinşasa(CDF ₣)
  • Adalet(NZD $)
  • Kosta Rika(CRC ₡)
  • Fildişi Sahili(XOF Fr)
  • Hırvatistan(EUR €)
  • Kıbrıs(EUR €)
  • Çek Cumhuriyeti(CZK Kč)
  • Danimarka(DKK kr)
  • Cibuti(DJF ₣)
  • Dominika(XCD $)
  • Dominik Cumhuriyeti(DOP $)
  • Ekvador(USD $)
  • Mısır(EGP E£)
  • Salvador(USD $)
  • Ekvator Ginesi(XAF ₣)
  • Eritre(ERN Nfk)
  • Estonya(EUR €)
  • Etiyopya(ETB Br)
  • Falkland adaları(FKP FKP)
  • Faroe Adaları(DKK kr)
  • Fiji(FJD FJ$)
  • Finlandiya(EUR €)
  • Fransa(EUR €)
  • Fransız Guyanası(EUR €)
  • Fransız Polinezyası(XPF ₣)
  • Fransız Güney Bölgesi(EUR €)
  • Gabon(XOF Fr)
  • Gambiya(GMD D)
  • Gürcistan(USD $)
  • Almanya(EUR €)
  • Gana(GHS ₵)
  • Cebelitarık(GBP £)
  • Yunanistan(EUR €)
  • Grönland(DKK kr)
  • Grenada(XCD $)
  • Guadelup(EUR €)
  • Guam(USD $)
  • Guatemala(GTQ Q)
  • Guernsey(GBP £)
  • Gine(GNF ₣)
  • Gine-Bissau(XOF Fr)
  • Guyana(GYD $)
  • Haiti(USD $)
  • Heard ve McDonald Adaları(AUD AU$)
  • Honduras(HNL L)
  • Hong Kong Özel İdari Bölgesi(HKD HK$)
  • Macaristan(HUF Ft)
  • İzlanda(ISK Kr)
  • Hindistan(INR ₹)
  • Endonezya(IDR Rp)
  • Irak(USD $)
  • İrlanda(EUR €)
  • Man Adası(GBP £)
  • İsrail(ILS ₪)
  • İtalya(EUR €)
  • Jamaika(JMD $)
  • Japonya(JPY ¥)
  • Jersey(GBP £)
  • Ürdün(USD $)
  • Kazakistan(KZT 〒)
  • Kenya(KES Sh)
  • Kiribati(AUD AU$)
  • Güney Kore(KRW ₩)
  • Kosova(EUR €)
  • Kuveyt(KWD دينار)
  • Kırgızistan(KGS С̲)
  • Laos(LAK ₭)
  • Letonya(EUR €)
  • Lübnan(LBP ل.ل)
  • Lesoto(USD $)
  • Liberya(USD $)
  • Libya(USD $)
  • Lihtenştayn(CHF ₣)
  • Litvanya(EUR €)
  • Lüksemburg(EUR €)
  • Macao Özel İdari Bölgesi(MOP P)
  • Madagaskar(USD $)
  • Malawi(MWK MK)
  • Malezya(MYR RM)
  • Maldivler(MVR ރ.)
  • Mali(XOF Fr)
  • Malta(EUR €)
  • Marşal Adaları(USD $)
  • Martinik(EUR €)
  • Moritanya(USD $)
  • Mauritius(MUR ₨)
  • mayo(EUR €)
  • Meksika(USD $)
  • Mikronezya(USD $)
  • Moldova(MDL L)
  • Monako(EUR €)
  • Moğolistan(MNT ₮)
  • Karadağ(EUR €)
  • Montserrat(XCD $)
  • Fas(MAD د.م.)
  • Mozambik(USD $)
  • Myanmar (Burma)(MMK K)
  • Namibya(USD $)
  • Nauru(AUD AU$)
  • Nepal(NPR ₨)
  • Hollanda(EUR €)
  • Hollanda Antilleri(USD $)
  • Yeni Kaledonya(XPF ₣)
  • yeni Zelanda(NZD $)
  • Nikaragua(NIO C$)
  • Nijer(XOF Fr)
  • Nijerya(NGN ₦)
  • Niue(NZD $)
  • Norfolk Adası(AUD AU$)
  • Kuzey Makedonya(MKD ден)
  • Kuzey Mariana Adaları(USD $)
  • Norveç(USD $)
  • Umman(OMR ر.ع.)
  • Pakistan(PKR ₨)
  • Palau(USD $)
  • Filistin Bölgesi(ILS ₪)
  • Panama(USD $)
  • Papua Yeni Gine(PGK K)
  • Paraguay(PYG ₲)
  • Peru(PEN S/)
  • Filipinler(PHP ₱)
  • Pitcairn Adaları(NZD $)
  • Polonya(PLN zł)
  • Portekiz(EUR €)
  • Porto Riko(USD $)
  • Katar(QAR ر.ق)
  • Yeniden birleşme(EUR €)
  • Romanya(RON L)
  • Ruanda(RWF ₣)
  • Samoa(WST T)
  • San Marino(EUR €)
  • Sao Tome ve Principe(USD $)
  • Suudi Arabistan(SAR ر.س)
  • Senegal(XOF Fr)
  • Sırbistan(RSD din)
  • Seyşeller(USD $)
  • Sierra Leone(SLL Le)
  • Singapur(SGD S$)
  • Slovakya(EUR €)
  • Slovenya(EUR €)
  • Solomon Adaları(SBD Si$)
  • Somali(SOS Sh)
  • Güney Afrika(USD $)
  • Güney Georgia ve Güney Sandwich Adaları(GBP £)
  • ispanya(EUR €)
  • Sri Lanka(LKR Rs)
  • Aziz Martin(EUR €)
  • Aziz Helena(SHP £)
  • Saint Kitts ve Nevis(XCD $)
  • Aziz Lucia(XCD $)
  • Aziz Pierre ve Miquelon(EUR €)
  • Saint Vincent ve Grenadinler(XCD $)
  • Sudan(SDG ج.س.)
  • Surinam(USD $)
  • Svalbard ve Jan Mayen(USD $)
  • Esvatini(USD $)
  • İsveç(SEK kr)
  • İsviçre(CHF ₣)
  • Tayvan(TWD NT$)
  • Tacikistan(TJS ЅМ)
  • Tanzanya(TZS Sh)
  • Tayland(THB ฿)
  • Doğu Timor(USD $)
  • Gitmek(XOF Fr)
  • Tokelau(NZD $)
  • Tonga(TOP T$)
  • Trinidad ve Tobago(TTD TTD)
  • Tristan da Cunha(GBP £)
  • Tunus(USD $)
  • Türkiye(USD $)
  • Türkmenistan(TMT m)
  • Turks ve Caicos Adaları(USD $)
  • Tuvalu(AUD AU$)
  • Uganda(UGX Sh)
  • Ukrayna(UAH ₴)
  • Birleşik Arap Emirlikleri(AED د.إ)
  • Birleşik Krallık(GBP £)
  • Amerika(USD $)
  • ABD Dış Adaları(USD $)
  • Uruguay(UYU $)
  • Özbekistan(UZS лв)
  • Vanuatu(VUV Vt)
  • Vatikan Şehri(EUR €)
  • Venezuela(USD $)
  • Vietnam(VND ₫)
  • Virgin Adaları, ABD(USD $)
  • Britanya Virjin Adaları(USD $)
  • Wallis ve Futuna Adaları(XPF ₣)
  • Batı Sahra(MAD د.م.)
  • Yemen(YER ﷼)
  • Zambiya(USD $)
  • Zimbabve(USD $)

KAPAT

Sepet
/

Right of Withdrawal & Returns Policy

Right of Withdrawal & Returns Policy

At MOCGI, we want every customer to be satisfied. If you are not completely happy with your purchase, please contact us first, and we will review the situation and try to find a solution with you.


Returns

To request a return, please contact our customer service first at:

mocgistudio@gmail.com

Please provide your order number, the reason for the return, and relevant photos if applicable. Please do not send items back without our confirmation.

Return Address:

Hongchang Plaza, Luohu District, Shenzhen, Guangdong, China, 518000

Please note: returned items will be sent to our warehouse in China. As this is an international return, shipping costs may be significantly higher than domestic returns. These costs are generally borne by the customer.


Return Conditions

We may assist with a return or refund in the following situations:

  • The item has a quality issue or clear defect;

  • You received the wrong item;

  • Other reasonable reasons confirmed with us after communication.

The following situations may not be eligible for return or refund:

  • The item has been used, damaged, washed, altered, or is missing accessories;

  • The item is missing its original packaging or tags;

  • The item is reported to us after a reasonable period following delivery;

  • The item was sent back without our confirmation;

  • Returns due to personal preference, sizing, or color differences are subject to discussion with us.


Refunds

Once the returned item is received and inspected, if it qualifies for a refund, we will issue the refund via the original payment method.

We do not charge additional handling fees. Refunds are generally processed within a reasonable time after we receive the returned item; the exact timing may vary depending on your bank or payment provider.

Shipping costs are generally non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Specific Situations

Exchanges
We do not accept direct exchanges. The easiest way is to return the item for a refund and place a new order.

If You Are Not Satisfied
Please contact us first and explain the reason. We will review the situation and discuss a solution with you.

Defective Items
If you receive a defective item, please contact us immediately, and we will arrange a return, refund, or replacement.

Damaged Items
Please report damaged items to our customer service immediately and provide photos so we can follow up.

Wrong Item Received
If you receive the wrong item, please contact us as soon as possible, and we will help correct it.

Item Not Received
If your order does not arrive within the estimated delivery time, please contact our customer service.

Order Cancellation
You may contact customer service within 24 hours of placing your order to cancel it. If the order has already been shipped, it will be handled according to our return process.


Return Shipping Costs

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.


Company Information

  • Brand Name: MOCGI

  • Email: mocgistudio@gmail.com

  • Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM

We aim to reply within one business day.